Dear customer,
Thank you for your trust in HSBC Bank (China) Company Ltd ("we" or "HSBC China"). In order to successfully take over your deposits and investment products in Citibank (China) Company, Ltd ("Citi China"), please complete identity verification. The process includes the steps of verifying your identity information, informing you of important information, and confirming your debit card mailing address (if required). From 1 December 2024, we will only accept identity verification via offline branch visit. The online identity verification website (including QR code) has ceased. To ensure the normal use of your accounts, we sincerely invite you to visit a nearby HSBC China branch (personal banking service branch) to complete identity verification.
The dedicated customer service hotline for Citi migration customers (+86) 400 820 0006 or (+86 21) 5060 6440 will also cease from 1 January 2025. HSBC China customer service hotline 95366 will continue to serve you. Please contact (+86 21) 95366 if you are calling from overseas, Hong Kong SAR, Macau SAR or Taiwan.
To know more about the Service Starting Date (June 11, 2024) and other important information, please click "Important Information" below to view the full text of Transfer Preparation Notification.
Important Information
- HSBC China takes over part of Citi China's onshore consumer wealth Business – Arrangements upon the mature of time limited Premier monthly service fee waiver (PDF, 130KB)
- Transfer Preparation Notification
- Terms and Conditions applicable to your HSBC China personal accounts
- Customer Identity Verification and Important Information Confirmation Form (PDF,194KB)
