Dear customer,
Thank you for your trust in HSBC Bank (China) Company Ltd ("we" or "HSBC China"). In order to successfully take over your deposits and investment products in Citibank (China) Company, Ltd ("Citi China"), please follow the following steps and scan the QR code below to complete online identity verification, including the steps of verifying your identity information, informing you of important information, and confirming your debit card mailing address (if required).
| Identity type | Materials to be prepared in advance |
|---|---|
| Mainland Chinese resident | Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China. |
| Overseas resident (including Hong Kong SAR, Macao SAR, and Taiwan area residents) | Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China, as well as your Citi China CNY settlement account number or Citi China debit card settlement account number. |
| Identity type | Mainland Chinese resident |
|---|---|
| Materials to be prepared in advance | Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China. |
| Identity type | Overseas resident (including Hong Kong SAR, Macao SAR, and Taiwan area residents) |
| Materials to be prepared in advance | Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China, as well as your Citi China CNY settlement account number or Citi China debit card settlement account number. |
*For HSBC China existing customers who do not need to open any new account, you do not need to complete identity verification (For example, if you already have a CNY settlement account and only need to transfer CNY funds, then you do not need to open any other accounts), and the corresponding funds will be transferred to your existing account(s) in HSBC China. If you are still uncertain whether you need to complete the identity verification, you can scan the QR code above to check.
Scan the QR code and follow the steps
If you have any questions during the process of completing the online identity verification, please call our dedicated customer service hotline at (+86) 400 820 0006 or (+86 21) 5060 6440.
You will not be able to use your new account in HSBC China normally if you do not complete identity verification. We invite you to complete the online identity verification before Nov 30. To ensure the security of your accounts, from December 1, 2024, we will no longer accept the online identity verification, and you need to visit a nearby HSBC China branch (personal banking service branch) to complete identity verification.
To know more about the Service Starting Date (June 11, 2024) and other important information, please click "Important Information" below to view the full text of Transfer Preparation Notification.
Important Information
- HSBC China takes over part of Citi China's onshore consumer wealth Business – Arrangements upon the mature of time limited Premier monthly service fee waiver (PDF, 130KB)
- Transfer Preparation Notification
- Terms and Conditions applicable to your HSBC China personal accounts
- Customer Identity Verification and Important Information Confirmation Form (PDF,194KB)
