Frequently asked questions | Help and support

HSBC China provides different services to cards issued by different banks, as follows:
services	Card issued by HSBC China	Card issued by Hang Seng China	Card issued by overseas members of HSBC Group*	Card issued by other banks (China UnionPay/Visa/MasterCard)
Cash Withdrawal
Balance Enquiry
Transfer
Account Activity Enquiry
Cheque Book Request
Statement Request
PIN Change
Language Change
Secondary Account Update
Add Credit to Designated Account				(ONLY for China UnionPay)

HSBC China provides different services to cards issued by different banks, as follows:
services	Cash Withdrawal
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Balance Enquiry
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Transfer
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Account Activity Enquiry
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Cheque Book Request
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Statement Request
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	PIN Change
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Language Change
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Secondary Account Update
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)

services	Add Credit to Designated Account
Card issued by HSBC China
Card issued by Hang Seng China
Card issued by overseas members of HSBC Group*
Card issued by other banks (China UnionPay/Visa/MasterCard)	(ONLY for China UnionPay)

* Exception: Some overseas members of HSBC Group (ie HSBC Hong Kong, Hangseng Hong Kong) issued CUP Credit Card may only enjoy the services of Cash Withdrawal and Balance Enquiry.

Please take note of any advice given by the ATM. You can call our 24-hour service hotline on 400-820-8878 (Please dial the country code of mainland China +86 if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan) and our representatives will provide you information of the detailed eligibility, address and procedure for card collection.

Both the transaction fee for using an HSBC China ATM and the upper limit of cumulative daily cash withdrawals are dependent on your card issuing bank. The upper limit of a single cash withdrawal is RMB2,500.

For more information, please refer to the Frequently asked questions page.

Disclaimer

These FAQs are intended to provide an overview of the information on issues related to financial products or services, or regulatory requirements faced when undertaking financial activity in mainland China. Due to the diversity and complexity of financial products/services and local regulatory environment, these FAQs can only provide an outline of the issues. The information is provided for your reference only, and shall not be construed as legal, financial or any other professional advice. HSBC makes no guarantee, representation or warranty and accepts no responsibility for the accuracy updatedness and/or completeness of the information.

FAQs: ATM

What services do HSBC China ATMs offer?

What can I do if my card was retained by an HSBC China ATM?

How much will be charged if I transact at an HSBC China ATM? What is the upper limit of cumulative daily cash withdrawals? What is the upper limit of a single cash withdrawal?