Mobile Banking Account | Digital Banking

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We've upgraded our wealth management services with technology and enhanced support:

New interface for a more personal experience
Upgraded wealth support for investing
Global transfer launched for easier transfers
Optimised layout to improve efficiency
Enhanced customer service and support

Highlights at a glance

New interface for a more personal experience

Reimagined based on local user habits and needs of different account types
5 support sections to cover all our products and services
Optimised search engine for a smarter way to access your information more efficiently

Upgraded wealth support for investing

Fund selector: search for funds with 1 tap and screen available funds with our quick filtering and sorting features
Upgraded product shelf: a wide selection of investment products for different needs
HSBC Wealth Management Connect: exclusive cross-border investment channel for residents in the Greater Bay Area
More wealth tools: digitalised management tools to provide you with a one-stop online support

Global transfer launched for easier transfers

Global Account: check your assets in your HSBC overseas accounts easily
Global Transfer: view all your HSBC overseas accounts on 1 page, and make fast transfers globally to any account you hold under HSBC
International Education Payment System: search for your school and the system will automatically match the payment account, making online remittance much easier
Foreign currency solution: view real-time exchange rates, and enjoy convenient foreign currency exchange and investment services

Optimised layout to improve efficiency

Pin your frequently-used features on top of the homepage for your quick checking
A quick glance at the latest investment products on the homepage
Set up your preferred quick entries on the homepage as you wish

Enhanced customer service and support

Locate your nearest branch with GPS, and search for specific services using key words
Call our Relationship Manager with just 1 tap

Scan the QR code now to download the HSBC China Mobile Banking app

Digital Authentication

Activate Digital Authentication on the HSBC China Mobile Banking app now to log on or make transactions without the need to carry a physical Security Device.

More information on Digital Authentication

Log on to the HSBC China Mobile Banking app. When you see the popup prompting you to set up Digital Authentication, select 'Continue', then 'Password and activation code'.
Enter your password again and select 'Send activation code'.
Enter the activation code you received via SMS, set your 6-digit PIN, and confirm to complete.

Log on to the HSBC China Mobile Banking app. When you see the popup prompting you to set up Digital Authentication, select 'Continue', then 'Password and activation code'.
Enter your password again and select 'Send activation code'.
Enter the activation code you received via SMS, set your 6-digit PIN, and confirm to complete.

Open the HSBC China Mobile Banking app, enter your username and select 'Continue'.
Open HSBC Online Banking, select '+' in the top right corner of the page, then 'Scan to verify'; you can also find this at the bottom of the page.
Scan the QR code on the online banking page in the HSBC China Mobile Banking app, then select 'Agree' after you've confirmed your log on details.
Log on with your 6-digit PIN, Face, Touch or Fingerprint ID.

More features

Self service

Electronic certificates
View account balance
Chat with us

Wealth management

Mobile experience

Face ID/Touch ID
Push notifications

Help centre

Find out more on Mobile banking instructions（PDF, 8.63MB） Download link

Step 1: Download the HSBC China Mobile Banking app

Step 2 : Tap 'Log on' or 'Register'

Step 3 : Tap 'Register' on the log on page, read and accept the terms and conditions

Step 4 : Select an authentication method, prepare corresponding bank information

Step 5 : Fill in your personal details for identification purposes and set up your log on credentials. You can then begin your Mobile Banking journey

Enter your username on the online banking log on page, then select ‘Log on with password instead’. Next, choose 'Forgotten your password'.

If you can remember the answer to your security question, select 'Security question and SMS one-time code'
If you activate Digital Authentication, select 'QR code and SMS one-time code'
If you want to continue by using your physical Security Device, select 'Security code and SMS one-time code'
If you can't use any of these solutions, select 'I'm unable to use any of these methods', then select 'Reset security details and go to branch to complete the reset process'

You can reset your 6-digit PIN in mobile banking. Here's how:

Select 'Log on with PIN' in mobile banking.
Select 'Forgot your PIN'.
'Enter your password' and select 'Continue', then choose 'Send activation code'
Enter the activation code and set a new 6-digit PIN

Mobile banking is now upgraded

More products and services

Highlights at a glance

New interface for a more personal experience

Upgraded wealth support for investing

Global transfer launched for easier transfers

Optimised layout to improve efficiency

Enhanced customer service and support

Digital Authentication

How to activate Digital Authentication

How to log on to online banking after activating Digital Authentication

More features

Self service

Wealth management

Mobile experience

Help centre

Find out more on Mobile banking instructions

How can I register for Mobile Banking?

Forgotten your username?

What should I do if I forget my password?

What should I do if I forget my 6-digit PIN?

Frequently asked questions