Phone Banking

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Phone Banking

What can you do with HSBC Phone banking?

Account information enquiries: provides functions such as account balance enquiry and recent transactions details
Password management: provides functions such as changing debit card PIN, resetting debit card PIN, changing phone banking PIN, resetting phone banking PIN
Enquiry about interest rates and exchange rates: provides time deposit interest rates enquiry, foreign exchange rates enquiry
Manual service: customer service representative are available 7/24 hours to provide manual service

Please refer to Phone Banking pocket guide for further operating details.

How can Phone Banking help me?

Registration methods

Please call our 24-hour customer service hotline or visit your nearest HSBC branch. Our customer service representatives will help you to apply for Phone Banking service.

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Authentication methods

If you use the mobile phone number which registered in our bank (mobile phone number in mainland China and Hong Kong only) to call, HSBC can locate your information. If you use a non-registered mobile phone number to call, you can also log on phone banking by using a combination of any of the following identification information and authentication information.

Identification:

Phone Banking Number
National Chinese ID
HSBC China Personal Account Number
HSBC China Debit Card Number
HSBC China Credit Card Number

Verification:

Phone Banking PIN
SMS OTP
Debit Card PIN
Credit Card Enquiry PIN

Contact Us

HSBC China Customer Service Hotline

95366

( 24-hour, Mon - Sun )

Please dial the country code of mainland China +86 (21)
if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

Make an appointment

Leave your contact details with us and we’ll be in touch in 1-2 business days

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Frequently asked questions

When you register for Phone Banking, you will get a 10-digit Phone banking number and a 6-digit Phone Banking PIN code. HSBC will verify the identity of every customer with the Phone banking number and Phone banking PIN.

You can call our customer service hotline or visit a local branch to change or reset your Phone Banking PIN.

If you apply to change or reset Phone Banking PIN through the customer service hotline, you can dial 95366-select ‘Banking Services’ -enter personal relevant information-pass identity verification-select ‘Pin and debit card maintenance’-select to ‘To change Phone Banking PIN’ or ‘To reset Phone Banking PIN’ and follow the relevant system prompts.

Warm reminders:

The original phone banking PIN is required for PIN modification;
Resetting the phone banking PIN requires the function of the phone banking to be in a normal state before operation.

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If you have an HSBC account, you are eligible for this service. It is presently not available for joint account holders where the signing instructions are 'to sign jointly'.

Registered Phone Banking customers can have instant access to the registration of online banking with Phone Banking number and PIN codes.

Customers can also use their debit card number and password to register online.

If you have not registered for the Phone Banking service yet, you can call our customer service hotline 95366 (Please dial China country code +86 (21) if you are calling from overseas) to apply for a Phone Banking number and to set up an online banking account.

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