Digital Authentication | Ways to bank

Home
Ways to bank
Digital Authentication

Activate the new Digital Authentication for a smoother banking experience

We've launched Digital Authentication to bring you a safer and faster way to bank, online and on mobile, without the need to carry a physical Security Device.

Activate Digital Authentication on the HSBC China Mobile Banking app now to log on or make transactions, the new way.

*Please refer to the app interface and functionality as the most accurate version of mobile banking service

Don't have the HSBC China Mobile Banking app yet?Select this link or scan the QR code to download it.

Simplify your HSBC digital banking experience

Mobile banking

You can now log on to or make transactions in mobile banking with just your 6-digit PIN. Enable biometric authentication such as Face, Touch or Fingerprint ID for an even faster banking experience.

Open the HSBC China Mobile Banking app and select ‘Log on with PIN’.
Log on by entering the 6-digit PIN you had set when you activated your Digital Authentication.

Online banking

You can log on to or make transactions by scanning a QR code generated in online banking, with your mobile device and entering your 6-digit PIN. Note: for your security, you'll be asked to follow additional steps when you use a new browser for the first time. Once you've approved it as 'trusted', you won't need to complete additional steps when you use that browser. See the 'trusted browser' section for more information.

You can still log on with your username and password. Note: you'll still need to use Digital Authentication to perform certain actions on the mobile banking app, such as changing your password or adjusting your transaction limits. This better protects your account.

Open the HSBC China Mobile Banking app, enter your username and select 'Continue'.
Open HSBC Online Banking, select '+' in the top right corner of the page, then choose 'Authenticate with QR code'; you can also find this at the bottom of the page.
Scan the QR code on the online banking page in the HSBC China Mobile Banking app, then select 'Approve' after you've confirmed your log on details.
Log on with your 6-digit PIN, Face, Touch or Fingerprint ID.

Forgot your password? New convenient ways to reset it

Once you've activated Digital Authentication, you can open the HSBC China Mobile Banking app and scan the QR code on the online banking page. Next, enter your 6-digit PIN (or use Face, Touch or Fingerprint ID) and an SMS one-time passcode to reset your password.

If you can remember the answer to your security question, select ‘Security question and SMS one-time code’
If you want to continue by using your physical Security Device, select ‘Security code and SMS one-time code’
If you can’t use any of these methods, select ‘I'm unable to use any of these methods’, then select ‘Reset security details and go to branch to complete the reset process’

How to activate Digital Authentication

You can only complete the activation in the HSBC China Mobile Banking app. Please set up Digital Authentication when your HSBC China Mobile Banking app prompts you to do so. It will only take 1–2 minutes.

We also recommend that you enable biometric authentication, such as Face, Touch or Fingerprint ID for an even faster banking experience. Learn more about it.

* Once you've activated Digital Authentication successfully, your physical Security Device will be disabled.

1. Log on to the HSBC China Mobile Banking app. When you see the popup prompting you to set up Digital Authentication, select 'Continue', then 'Password and SMS activation code'.

The screen on choose Password and SMS activation code

2. Enter your password again and select 'Send activation code'.

3. Enter the activation code you received via SMS, set your 6-digit PIN, and confirm to complete.

1. Log on to the HSBC China Mobile Banking app with your physical Security Device.

The screen on Log on the HSBC Mobile Banking app with PSD

2. When you see the popup prompting you to set up Digital Authentication, select 'Continue', then 'Send SMS activation code'.

3. Enter the activation code you received via SMS, set your 6-digit PIN, and confirm to complete.

How to set a trusted browser for online banking

You can set your preferred browser as a 'trusted browser' so you don't have to complete the verification process every time you log on to online banking.

To keep your account safe, we suggest that you only do so with browsers on your personal device, and that you avoid logging on to online banking on a public computer.

1. Go to online banking, enter your username, scan the QR code to log on using mobile banking, then select 'Approve'.

2. Choose 'SMS/text to mobile phone number' and we'll send a verification code via SMS to the mobile phone number you've registered with us.

3. Select 'Trust this browser' to complete.

The screen on Select 'Trust this browser'

1. Go to online banking, enter your username, then select 'Log on with security code'.

The screen on select 'Log on with security code'

2. Choose 'Generate code using my physical Security Device' once you've logged on.

The screen on choose 'Generate code using my physical Security Device'

3. Open your physical Security Device, press the green button to get a verification code. When 'HSBC' shows on the screen, enter the code from your device and select 'Trust this browser'.

How to reset Digital Authentication if you change your phone

Your Digital Authentication can only be activated on one mobile device at a time. Here's how to reset it, depending on your situation.

Log on to the HSBC China Mobile Banking app on your old phone, select ‘Me’ at the bottom of the screen.
Go to 'Security', select ‘Manage devices’ and find the device currently linked to your account.
Remove the device and log off.
Install the HSBC China Mobile Banking app on your new device and complete your activation by following instructions under ‘How to activate Digital Authentication’.

Log on to HSBC China Online Banking with your username and password.
Select ‘Contact HSBC’, then ‘Manage devices’.
Go to 'Manage your devices' and select ‘Remove device’.
Install the HSBC China Mobile Banking app on your new device and complete your activation by following instructions under ‘How to activate Digital Authentication’.

More FAQs

Enter your username on the online banking log on page, then select ‘Log on with password instead’. Next, choose 'Forgotten your password'.

If you can remember the answer to your security question, select ‘Security question and SMS one-time code’
If you activate Digital Authentication, select ‘QR code and SMS one-time code’
If you want to continue by using your physical Security Device, select ‘Security code and SMS one-time code’
If you can’t use any of these solutions, select ‘I'm unable to use any of these methods’, then select ‘Reset security details and go to branch to complete the reset process’

Yes. To keep your account safe, you'll still need your password to perform certain actions. For example, changing your password or adjusting your transaction limits.

You can reset your 6-digit PIN in mobile banking. Here's how:

Select 'Log on with PIN' in mobile banking.
Select 'Forgot your PIN'.
'Enter your password' and select 'Continue', then choose 'Send activation code'
Enter the activation code and set a new 6-digit PIN

You should normally receive the verification code within a few minutes. But if you don't, select 'Request a new code' and try again.

If the mobile phone number you registered with us is incorrect, please visit us at a branch with a valid ID to update it.

If you've activated Digital Authentication: log on to mobile banking, go to 'Me', then find 'Settings & preferences' and select 'Personal information'. Follow the steps to verify yourself by SMS or face authentication. Next, enter your debit card password and mobile banking password. Once you've completed this, you can update your phone number.

If you're still using a Security Device: please visit your nearest HSBC branch with a valid ID.

Once you've activated Digital Authentication successfully, your physical Security Device will be disabled. You're free to dispose of it.

No. Once you've activated Digital Authentication successfully, your physical Security Device will be disabled. You'll need to use your 6-digit PIN or biometric authentication to log on to the HSBC China Mobile Banking app or make transactions.

You don't need to activate Digital Authentication if you want to continue using your physical Security Device. But please note that you'll only be able to use online banking, and some functions may not be available if you don't have your physical Security Device on hand.

Please log on to online banking and unlink your device as soon as possible. Here's how:

Log on to HSBC China Online Banking with your username and password.
Select ‘Contact HSBC’, then ‘Manage devices’.
Go to 'Manage your devices' and select ‘Remove device’.

If you can't log on to online banking, please call our 24/7 customer service hotline on 95366 for assistance.

See more general FAQs This link will open in a new window

The New Digital Authentication

Activate the new Digital Authentication for a smoother banking experience

Don't have the HSBC China Mobile Banking app yet?Select this link or scan the QR code to download it.

Simplify your HSBC digital banking experience

Mobile banking

Steps

Online banking

Steps

Forgot your password? New convenient ways to reset it

Other ways

How to activate Digital Authentication

Activate with your password or biometric credentials

Activate with your physical Security Device

How to set a trusted browser for online banking

If you've activated Digital Authentication

If you haven't activated Digital Authentication or wish to continue using a physical Security Device

How to reset Digital Authentication if you change your phone

If your old phone is still working

If your old phone is not working

More FAQs

1. What should I do if I forget my password?

2. Will I still need to remember my password after I've set up my new 6-digit PIN?

3. What should I do if I forget my 6-digit PIN?

4. What should I do if I forget my username?

5. What should I do if I don't receive a verification code?

6. How do I update my phone number?

7. What should I do with my physical Security Device after I've activated Digital Authentication?

8. Can I continue to use my physical Security Device after I've activated Digital Authentication?

9. What should I do if I lose my phone?